FAQ
-
How do I press heat transfer papers?
As with any desktop publishing project, consider the color of the item you are pressing onto when selecting colors for your designs. This is where you may need to decide to use an opaque transfer paper rather than a regular heat transfer paper. It’s a good idea to test your design on “scratch fabric” before applying it to your final t-shirt or another garment. Some fabrics may require more heat and pressure than others and may not show off your design as well as you expected.
Read more -
Should I use an inkjet printer or a laser printer for heat transfers?
Inkjet printers have a higher quality print than laser printers with a larger selection of heat transfer papers to choose from. Laser printers, on the other hand, are more cost efficient and can print at high speeds when printing hundreds or thousands of transfers at a time.
Read more -
How do I get started with heat transfer paper?
Heat transfer papers allow you to create your own customer clothing, bags, mousepads, and many other fabric items without the expense and labor of your average screen-printing set-up! They are also very useful when a customer needs only a few of these items imprinted and other printing methods do not allow for this to be done cost effectively. Simply design your image, print it onto one of our quality transfer papers and transfer it onto your garment using heat. It's just that easy!
Read more -
How large can/should I print when designing t-shirts?
Would 8.5" x 11" be large enough for your business? Look into the sizes of shirts you're most likely to sell -- this size would work perfectly for children's wear to an adult size small or medium, but you may need a larger size to accommodate large or extra-large shirts.
Read more -
How do I design the t-shirt graphics?
The final, but often most important, part of your t-shirt is the design of the image. You can create original artwork from scratch, scan in photos or clip art to customize, or even use photographs from a digital camera with almost any graphics or creative printing program.
Read more -
What are the USP’s of Jetcol® DHS?
Jetcol® DHS is known for high ink yield, deep blacks and fast transfer. Less ink is needed and/or shorter transfer time is required. Disadvantage therefore is that using ink amounts that you are used to with other papers than Jetcol® DHS, can lead to drying problems. For this reason, it is very important to use the right profile.
Read more -
How do I get rid of the "white box" around my image?
When using some heat transfer papers, inkjet papers which are not self-weeding, the entire sheet will transfer, leaving a 'white box' around your image, creating an unsightly, visible outline. To achieve a 'border-free' transfer, you can do one of the following:
Read more -
Why is my design not transferring on my T-shirt?
Uneven pressure or temperature can result in poor image transfers regardless of the type of heat transfer paper used. Every paper is different and requires different amounts of time and temperature and various peeling methods.
Read more -
What do I do if the transfer paper jams my printer?
If your laser transfer paper is jamming in your printer, try slowing it down by changing the paper mode to either “transparency” or “label” mode. And always feed through the multi-purpose tray with the shorter side of the paper feeding first.
Read more -
How do I obtain a “softer hand” on my transfer?
Give the transfer a few stretches immediately after pressing while still tacky.
Read more -
What if my transfers bleed when washing?
If your transfers are bleeding after the wash, this may be because there was too much ink put down during the print. Transfer papers cannot absorb the amount of ink that most photo printers put down. The excess ink stays sitting on top the transfer causing it to run when it comes in contact with water.
Read more -
Where can I find our product instruction videos?
Instruction videos can be found on our YouTube channel. For customers that cannot access YouTube, we are investigating how to upload the videos directly to the website.
Read more -
Where can I find our product instruction sheets?
Instruction videos can be found on our YouTube channel. For customers that cannot access YouTube, we are investigating how to upload the videos directly to the website.
Read more -
Why am I getting a partial transfer?
Check your transfer paper’s instructions for settings such as time, temperature, and pressure. You may need to use heavier pressure during pressing. *If you think your heat press is not heating up correctly, contact your heat press’s manufacturer.
Read more -
What laser printers are recommended for use with the laser light heat transfer product?
With the exception of OKI white toner printers, we generally don’t “suggest” any specific printers/models as there are so many that can work with our papers and we don’t test ever laser printer in the world.
Read more -
How do I store my transfer paper?
Keep your Neenah Coldenhove transfer paper in the original packaging and in a controlled environment to protect it from major changes in temperature and humidity.
Read more -
The edges of the printed image look feathered, what has gone wrong?
There is too much ink. Change the image print setting to a lesser quality (medium or medium high) and lower the paper quality too.
Read more -
Why does the transfer bleed when washed?
This generally is caused by too much ink. Ensure that the image print quality is set to medium or medium high to limit the amount of ink used when printing. You can also repress for 5 to 10 seconds with a parchment sheet or teflon pad to cure the ink.
Read more -
Why is the image transfer quality not consistent?
Check the pressure and try cold peel rather than hot or warm peel.
Read more -
Why is the image not transferring to garment, or difficult to peel?
Check the 3 settings in this order: pressure, temperature, time. Too much of any will result in a bad transfer quality. Too much pressure will stick the paper to the garment, too much heat will burn the ink, whilst too much time could do any of those.
Read more -
The transferred image has turned dark and the transfer feels rough. Why is this?
In order to transfer a white detail on a dark surface you must either use a white toner printer or an Opaque product. If your design is meant to be white only on a dark garment then you can use our Image Clip® Koncert-Ts paper, which transfers a white coating to any design.
Read more -
My image has white details, but these do not show on the transfer. Why is this?
Cracking can be caused because the transfer hasn’t settled into the fabric so when the fabric weave is pulled apart, the transfer can pull apart. To prevent this, stretch the transfer immediately after pressing while still tacky.
Read more -
When using 3G Jet Opague, I transferred a 4-color image and one of the colors turned (from pink to pale yellow). What is causing this?
Probably too much heat, and the use of a dye that is not thermally stable. Ensure you use pigment dyes.
Read more -
Why does my 3G Jet Opague transfer fade?
Check that you are using an inkjet printer and not a toner, as those are not compatible Also make sure you are washing in cold water, garment inside out and line try, no heat.
Read more -
Why does my Jet Pro® Soft Stretch transfer feel rough?
A cold peel gives softer results. To achieve a softer finish with Jet pro SS, cold peel, that repress for 15 seconds using parchment paper, then stretch in all directions.
Read more -
How do I make the transfer finish glossy when using Techni-Print® HS?
Techni-Print® HS has a matt finish you can add gloss with a separate clear glossy acrylic spray.
Read more -
What paper setting do I need to select on my printer for Laser 1 Opaque®?
We suggest you select the "heavy" paper setting available.
Read more -
Can Laser 1 Opaque® be used with any laser printer?
Laser 1 Opaque for use with laser printers, for transfer on dark fabrics as well as hard surfaces like coasters, leather, mousepads.
Read more -
Does our paper come with a warranty?
Mill warranty is 6 months from date of manufacture. Proper paper storage typically allows usage well past this six month warranty period. Once cartons are opened, the liability for performance is with the customer.
Read more -
Can Jetcol® DHS be used on textiles?
Even though the brand name suggests the paper is only suitable for hard substrates applications, Jetcol® DHS is a universal paper that works perfectly with all kinds of substrates inclusive polyester textiles.
Read more -
Where can I find profiles for Sawgrass printers?
Sawgrass added a Jetcol DHS profile in the Sawgrass Print Manager, this means that you can easily select the Jetcol DHS profile in the menu of the Print Manager.
Read more -
Jetcol® DHS instructions per substrate
Please find out the best transfer temperature and time for your application and with your devices. Every substrate is different, and some heat presses keep more stable temperatures than others.
Read more -
I used to work with competitive papers but I’m changing to Jetcol® DHS
Transfer yield of ink with Jetcol® DHS is higher, so you need less ink for the same color gamut. Use therefore the right ICC profile or printer settings for the best color gamut and prevent printing too much ink.
-
Jetcol® DHS for Epson SC-F500 / Epson SC-F570
The launch of entry level printer Epson SC-F500/SC-F570 is a great success. Epson gives the option to buy the printer, without the software – and this makes the offer very attractive. However, it is challenging to print with any paper as only one paper can be selected via the printer driver. This section gives more info on this printer and focuses on how to print on a Epson SC-F500 / Epson SC-F570 with Jetcol® DHS.