Privacy Policy
Coldenhove Paper B.V.
D.W. Van Vreeswijklaan 9
NL-6961LG EERBEEK
The Netherlands
Coldenhove Paper B.V. (“Coldenhove”) is responsible for the processing of personal data as set out in this privacy policy.
Contact Details
https://www.coldenhove.com/
Coldenhove
D.W. Van Vreeswijklaan 9
NL-6961LG EERBEEK
The Netherlands
Tel: 31313670670
The Data Protection Officer of Coldenhove Paper B.V. can be contacted at marketing@coldenhove.com.
Personal Data We Collect
Coldenhove Paper B.V. collects personal data because you use our services and/or because you have provided this information to us.
- First and last name
- Address details
- Telephone number
- Email address
- Information about your activities on our website
- Information about your browsing behavior across different websites (for example, where our company is part of an advertising network)
Special or Sensitive Personal Data
Our website and/or services are not intended to collect data from visitors under the age of 16, unless they have parental or guardian consent. However, we cannot verify the age of visitors. We therefore encourage parents to monitor their children’s online activities to help prevent the collection of personal data without parental consent.
If you believe we have collected personal data from a minor without the necessary consent, please contact us at marketing@coldenhove.com and we will delete such information.
Purposes of Processing
- To process your payment
- To send newsletters and/or promotional materials
- To contact you by telephone or email when necessary to provide our services
- To inform you about changes to our services or products
- To analyze your behavior on our website in order to improve the website and tailor our products and services to your preferences
Automated Decision-Making
Coldenhove Paper B.V. does not use automated decision-making. No decisions are made about you that could have significant effects based solely on automated processing, including profiling. All decisions involving your personal data involve human judgment.
Data Retention
Coldenhove Paper B.V. does not retain your personal data longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by law.
| Type of Personal Data | Purpose | Retention Period |
|---|---|---|
| First and last name, email, telephone number, business name (via contact forms) | To respond to inquiries, fulfill requests, and provide customer support | Kept for up to 2 years; automatically deleted afterwards. May be deleted earlier upon request. |
| Email address, name, business name (newsletter subscribers who gave consent) | To send newsletters, updates, product announcements, and invitations to events | Retained indefinitely until consent is withdrawn. |
| Website activity data (anonymized) | To analyze website behavior, optimize user experience, and assess marketing effectiveness | Stored only in anonymized form; no personal retention limit. |
| Browsing behavior across websites (anonymized, via analytics tools) | To improve the surfing experience and measure campaign effectiveness | Stored only in anonymized form; no personal retention limit. |
All data about web visitors are anonymized. Requests can be made to delete data earlier than the stated retention periods.
Sharing of Personal Data with Third Parties
Coldenhove Paper B.V. shares personal data only when necessary to provide our services:
- MailerLite: We share your name, email address, and business name with our newsletter system to send newsletters and updates.
- Google Analytics and Hotjar: We share anonymized browsing and surfing data with these platforms in order to analyze website use and improve the visitor experience.
We do not sell or rent your personal data to third parties.
Cookies and Similar Technologies
Coldenhove Paper B.V. uses only technical and functional cookies, and analytical cookies that do not infringe your privacy.
A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure the website functions properly and remember your preferences. They also enable us to optimize the website.
You can disable cookies by adjusting your internet browser settings so that it no longer stores cookies. You can also delete previously stored information through your browser settings.
Your Rights
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to processing, to object to the processing of your personal data by Coldenhove Paper B.V., and to request the transfer of your personal data to yourself or to another organization designated by you.
Requests for access, correction, deletion, data portability, withdrawal of consent, or objection to processing can be sent to marketing@coldenhove.com.
To confirm your identity, we ask that you include a copy of your identity document with your request. Please redact your passport photo, the MRZ (machine-readable zone at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, and no later than within four weeks.
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Further information can be found at: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Data Security
Coldenhove Paper B.V. takes the protection of your personal data seriously and implements appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, disclosure, or alteration.
If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service or email marketing@coldenhove.com.
